Remote Operations Specialist · Upwork Top Rated Plus · Top 3%

The ops mind behind your portfolio.

7+ years managing STR, LTR, and real estate operations for U.S.-based investors. Systems that run when you're not watching.

Work With Me What I Do
Scroll to explore
15,000+
STR units managed as Cluster Head (Lavanda) during peak operations
Multi-team cluster coordination at scale
40+
LTR units independently managed — full lifecycle, end-to-end
Vetting · Rentec · Maintenance · Reporting
6,685+
Upwork hours · 5.0 Job Success · Top Rated Plus
Top 3% of freelancers · Verified
7+
Years across real estate, property ops & executive support · 3 continents
US · Canada · Australia time zones
Who I Am

Not just a hire. Your operations partner.

"She doesn't just manage operations. She builds the infrastructure your business runs on."

I'm Kaye — a remote operations specialist based in Cebu City, Philippines. I've run cluster operations for 15,000+ STR units at Lavanda, independently managed 40+ LTR units from lease to close, and handled real estate administration across MLS, addendums, transaction coordination, and live Zoom property showings.

On Upwork I'm Top Rated Plus — top 3% of all freelancers, 6,685+ hours worked, 5.0 job success score across multiple long-term engagements. I hold a C2 English certificate — the highest CEFR level, writing score 91/100.

I work with U.S.-based investors, property management companies, and executives who need ops that run without them chasing it. I don't just keep things moving. I build the systems that keep them moving long after our call ends.

Kaye Villacorte — Remote Operations Specialist
Meet Kaye · 0:45
Kaye Villacorte
Remote Operations Specialist · Cebu City, PH
Clients & Organizations
Lavanda NextHome Modern Realty Sarasota Property Mgmt Brian M. Spenser M. Cash L. Domenic EMRG Imaging
Credentials

Certified & verified.

EF SET — Education First
English Proficiency Certificate · 2024
C2 Proficient English

Highest achievable CEFR level — equivalent to a native English speaker. Composite score 77/100 across four dimensions.

Reading
73
Listening
71
Writing
91 ★
Speaking
73
C2 Proficient · Verified
Upwork
Freelance Platform · Verified Profile
Top Rated Plus

Top Rated Plus is awarded to the top 3% of Upwork freelancers — based on client satisfaction, job success score, and sustained earnings over time.

6,685+
Hours Worked
5.0
Job Success
Top 3%
Of Freelancers
Top Rated Plus · Top 3%
Six Pillars of Expertise

One point of contact. A full team behind it.

Premium, scalable support across every operation your business runs on.

01

Real Estate Administration

Full-cycle real estate support from MLS to close.

  • MLS listing creation and management
  • Contract and addenda review
  • ShowingTime scheduling and coordination
  • Compliance tracking and file auditing
  • Transaction coordination and closing prep
  • Live Zoom property showings with leads
DocuSignMLSShowingTimeRayse
02

STR / LTR Property Operations

End-to-end short and long-term rental management at any scale.

  • Guest communication — Airbnb, VRBO, Booking
  • PMS management — Guesty, Hostaway, Lavanda
  • Vendor, cleaner and maintenance coordination
  • STR pricing and analytics
  • LTR tenant relations and lease admin
  • Cluster Head operations — 15,000+ units
HostawayBreezewayRentecAutoHost
03

Executive & Operations Support

High-trust executive partnership that builds systems and frees leaders to lead.

  • Executive inbox and calendar management
  • SOP creation, documentation and training
  • Team onboarding and workflow design
  • Project management
  • Operational reporting and performance tracking
ClickUpNotionSlackGoogle Workspace
04

CRM & Marketing Automation

Full automation build-outs managed end-to-end.

  • GoHighLevel funnels, pipelines, campaigns
  • HubSpot CRM setup, sequences and reporting
  • Zapier and Make multi-app workflow automation
  • n8n self-hosted automation and custom workflows
  • AI-powered lead nurture and follow-up sequences
GoHighLevelHubSpotZapiern8n
05

Guest & Tenant Vetting

Rigorous screening for STR, LTR, and MTR applicants.

  • Identity verification and background checks
  • Income and credit screening
  • Risk assessment and decision support
  • Eviction history review
  • Custom vetting SOPs for your standards
AutoHostSuperhogTransUnionLynx
06

SOPs & Systems Development

Operational infrastructure that makes portfolios scale without breaking.

  • SOP creation and documentation
  • ClickUp and Airtable dashboard builds
  • Digital transformation workflows
  • Process auditing and gap analysis
  • Maintenance and vendor coordination systems
ClickUpAirtableLoomNotion
The Shift

From scattered to systemized.

A typical week-zero handoff vs. week-one with a system in place. Drag the slider — or tap left/right — to see the difference.

Inbox · 47 unread · 12 flagged URGENT
All Mail (203) Urgent (12) Owners Vendors
  • Re: Re: Re: Guest complaint — unit 4B3h
  • WHERE IS THE LEASE???Mark · broker
  • Maintenance — leak under sink, 12Ctenant
  • Owner statement Q4 — overdue 9 daysacct
  • Vendor invoice · Gardner & Co · $2,400due
  • FW: FW: Showing tomorrow??realtor
  • Reservation #18472 · late checkoutguest
!! URGENT
call Susan back
re: 4B complaint
BEFORE 5pm
Slack · @kaye 12 new mentions
1:00–1:30 ×2 conflict
Operations · Friday brief All clear
Today3
Owner

Send Q4 statement — Susan H.

K9:30 AM
Listing

Confirm showing — 12 Cypress

K11:00 AM
Vendor

Approve Gardner invoice

K2:00 PM
In flight2
Lease

4B guest follow-up sent

Khandled
Maint

12C leak — tech dispatched

KETA 3 PM
Done8
✓

Daily ops report sent

✓

3 inquiries → calendared

✓

Reconciled 4 invoices

Daily brief delivered · 9:00 AM · 0 follow-ups required
Week 0 Week 1

Same volume of work. Different surface area. That's the whole job.

The Kaye Advantage

Why hire me over a solo freelancer or a full agency?

The best of both worlds — boutique accountability with agency-level capability.

One Point of Contact

You communicate with Kaye. No account managers, no handoffs, no chasing three vendors. One person owns your outcomes.

Expert Execution on Demand

Need automation built? A custom integration? I bring in certified specialists I trust. You get expert-level delivery without the overhead of hiring in-house.

Project Managed Start to Finish

Every project is scoped, briefed, tracked, and delivered by me. You never manage the process. That's my job.

Fraction of the Cost

A full-time ops manager plus automation specialist plus developer would cost $15K–$25K/month. I deliver the same output for a fraction of that.

Verified Track Record

Top Rated Plus on Upwork. C2 Proficient English. 6,685+ hours, 5.0 job success. Not promises — proof.

Scales With You

Starting with admin and growing into automation? I grow with your business. No new vendor needed every time your needs change.

"The right operations partner doesn't just keep things moving — they build the rails so your business can run at full speed without you holding your breath."

Kaye Villacorte · Kaye Collective · Top Rated Plus
Track Record

The numbers that speak for themselves.

Peak STR · Lavanda
15,000+
STR Units · Cluster Head

Multi-team cluster operations during peak dates

As Cluster Head for Lavanda, coordinated across multiple property teams managing 15,000+ STR units at peak — guest escalations, scheduling, and real-time problem solving at scale.

Upwork Verified

Top Rated Plus · 5.0 · Top 3%

6,685+ hours worked. 5.0 job success score. Awarded to the top 3% of freelancers based on sustained results and client satisfaction.

Independent LTR Management

40+ Units · Solo End-to-End

Full lifecycle management — tenant vetting, Rentec lease admin, data auditing, maintenance coordination, owner reporting. Independently owned from start to finish.

Real Estate Admin

Addendums · Transactions · Showings

Drafted addendums, processed price changes, coordinated transactions offer-to-close, and hosted live Zoom property showings with prospective tenants in real time.

Language Credential

C2 Proficient · 77/100 · Writing 91

EF SET certified. Highest CEFR level. Writing score 91/100. Equivalent to a native English speaker. Zero communication barriers, ever.

Real Deliverables

Real work. Real results.

Every card is an actual deliverable. Click a cover to flip through the full preview. Client names and personal info are redacted.

Real EstateData & Reports
CMA & Property Report cover
View all 49 pages

CMA & Property Report

Full 49-page Comparative Market Analysis for a NextHome client — property comparisons, pricing insights, valuation ranges, and branded layout. Client name, contact info, exact address, MLS IDs, and tax parcel redacted for this portfolio.

Open preview
Marketing ContentSeasonal Design
Christmas Traditions Deck cover
View all 5 pages

Christmas Traditions Deck

Seasonal marketing presentation — illustrated Christmas content covering family gatherings, gift exchanges, Christmas Eve meals, gift giving, and movie traditions. Fully on-brand, edited and designed end-to-end.

Open preview
STR OperationsAirDNA · PriceLabs
Holiday Rental Proposal cover
View all 6 pages

Holiday Rental Proposal

Short-term rental proposal including property narrative, AirDNA-sourced market data, projected revenue, ADR, occupancy, multi-platform marketing strategy, and full-service management approach. Property address redacted.

Open preview
Creative ContentKids · Illustrated
IKreate Enchanted Forest Activity Book cover
View all 11 pages

IKreate Enchanted Forest Activity Book

An 11-page digital activity book for young readers — coloring pages, mazes, matching games, letter tracing, and illustrated scenes. Designed, laid out, and prepared for digital delivery.

Open preview
Web DesignHand-coded · Netlify
kayecollective.co portfolio site cover
Visit live site →

kayecollective.co — this very site

Designed, written, and built end-to-end. Custom HTML/CSS/JS, brand system, responsive layout, image-lightbox for deliverable previews, deployed on Netlify. Receipts-as-you-scroll — every pixel here is mine.

View live site →
Tools & Platforms

The full tech stack.

Property Management
Hostaway · Breezeway
Rentec Direct · Stessa
RentRedi · AppFolio
AutoHost · Superhog
EnsoConnect
RemoteLock / Lynx
PriceLabs · AirDNA
Guesty · Turno · Furnished Finder
Operations & Systems
ClickUp · Airtable
GoHighLevel
Monday.com · Notion
Zapier · Make · n8n
HubSpot CRM
Loom · Wavebox
OpenPhone · Skipio
RingCentral · Dialpad
Real Estate Admin
DocuSign · DigiSign
Dotloop · SkySlope
PrimeMLS · BoldTrail
ShowingTime · Rayse
Zoom (Live Showings)
Zillow · Furnished Finder
Google Drive & Workspace
Finance & Communication
QuickBooks · Xero
Stripe · OwnerRez
Slack (structured escalation)
TransUnion SmartMove
Canva · Microsoft Office
Radiscan · ReadyScan
Meta Business Suite
Work Samples

A look at what gets built.

Replace placeholders with screenshots of your actual work — dashboards, SOPs, Airtable bases, Hostaway setups, Rentec screens, or documents.

01 — ClickUp Portfolio Dashboard
HomePortfolioReports
All Units
STR Active
LTR Tenants
Maintenance
Escalations
Portfolio Ops — April 2026
42
Active Units
7
Maintenance
2
Escalations
94%
Occupancy
Unit 4B — HVAC Filter
Review
K
Apr 17
Guest Vetting #8821
Open
K
Apr 16
March Owner Report
Done
K
Apr 5
Lease Renewal — 12A
Urgent
K
Apr 18
02 — Airtable Tenant Management
Airtable
LTR Tenant Base 2026
+ Add record
Filter
Sort
UnitTenantLease EndRentStatus
4BMarcus R.Dec 2026$1,850Active
7AJennifer T.Aug 2026$2,100Active
12CDavid & Sara K.Mar 2027$2,450Active
3DPending Review—$1,750Reviewing
9BAlejandro M.Jun 2026$1,950Renewal
03 — Hostaway Guest Operations
Hostaway
DashboardInboxCalendar
Properties
All Listings
Beachside #1
Downtown Loft
Maple Cottage
Guest Inbox — Apr 16
18
Active Stays
4
Check-ins
2
Pending
JM
James M.
Beachside #1 · Check-in 5pm
New
10:23am
SL
Sofia L.
Downtown Loft · Wifi issue
Replied
9:47am
TK
Thomas K.
Maple Cottage · Late checkout?
New
9:12am
04 — Guest Vetting SOP
Kaye Collective · Standard Operating Procedure
STR Guest Vetting & Screening Protocol
Version: 2.4
Updated: Apr 2026
Owner: K. Villacorte
Step 1 — Initial Reservation Review
1
Check AutoHost risk score immediately upon booking. Score below 70 requires escalation before acceptance.
2
Verify government ID matches booking profile. Flag any discrepancies to property manager.
3
Review guest review history. Less than 3 reviews triggers additional verification step.
Step 2 — Screening Triggers
4
One-night weekend bookings: send pre-screening message requesting purpose of stay.
5
Groups of 5+: require signed house rules via Enso before access codes sent.
⚡ All declined guests must be logged in Airtable with reason code before declining in Hostaway.
05 — Rentec Tenant Ledger
Rentec Direct
DashboardTenantsAccounting
Tenant Ledger — April 2026 · 40 Units
$74,200
Monthly Rent Roll
37
Paid This Month
2
Payment Due
1
Vacant
UnitTenantRentStatus
4BMarcus R.$1,850Paid
7AJennifer T.$2,100Paid
9BAlejandro M.$1,950Due Today
11CPatricia W.$2,2003 Days Late
15A—$1,800Vacant
06 — Monthly Owner Report
Kaye Collective
Owner Operations Report
March 2026 · Portfolio Summary
Prepared by
Kaye Villacorte
Remote Ops Specialist
$61,400
Rent Collected
93%
Occupancy Rate
$4,230
Maintenance Spend
CategoryUnitsAmountNotes
Rent Collected37/40$61,4003 pending follow-up
Maintenance9 tickets$4,2307 resolved, 2 open
Lease Renewals3 signed—All via Rentec Direct
New Tenants1 placed—Unit 15A — Apr 1
"All vendors coordinated. Next owner call: May 2, 2026."
Also Experienced In

Healthcare Operations

Built SOPs and operational systems for EMRG Imaging — a healthcare imaging company operating across aged care facilities. What I bring to operations isn't industry-specific. It's a way of working.

Mobile Imaging SOPs
Onboarding and mobile workflow SOPs for imaging teams across multiple aged care facilities.
EMRG Imaging
Patient & Appointment Tracking
Appointment management workflows across Monday.com, Radiscan, and ReadyScan.
Monday.com · Radiscan
Invoicing & Facility Coordination
Xero invoicing workflows and logistics coordination between imaging teams and aged care facilities.
Xero · ReadyScan
Multi-System Standardization
Standardized five platforms from scheduling to billing into a single cohesive operational playbook.
SOP Development
Client Feedback

Words from the people I've served.

Consistent five-star feedback from U.S.-based real estate professionals and property operators.

★★★★★

"Kaye supported my business for nearly two years, providing consistent, reliable, and high-quality administrative and operational support. She was highly organized, proactive, and trusted to manage day-to-day workflows with professionalism and care."

B
Brian M.
Real Estate Operations · Long-term Client
Verified Client
★★★★★

"Kaye provided outstanding executive and administrative support, managing scheduling, email correspondence, documentation, and coordination with precision. She was proactive, detail-oriented, and consistently kept workflows organized in a fast-paced real estate environment."

S
Spenser M.
Executive Assistant · Real Estate Admin Support
Verified Client
★★★★★

"Kaye provided high-level executive and administrative support in a fast-paced environment. She managed scheduling, communication, documentation, and operational tasks with professionalism, accuracy, and discretion. Organized, reliable, and detail-oriented — trusted to support daily executive workflows with consistency and care."

C
Cash L.
Executive Assistant Operations · Administrative Support
Verified Client
★★★★★

"Working with Kaye was a wonderful experience. She was consistently thorough, proactive, and detail-oriented, often taking initiative before being asked. Her positive attitude and reliability made collaboration easy and enjoyable."

T
Topeka
Guest Support & Operations
Verified Client
Ready to Work Together?

Let's build something that holds.

If you're a U.S.-based real estate investor, property management company, or executive who's ready to stop patching and start building — let's talk.

Current Availability — 2026
STR/LTR Operations Partner
Open
Executive Assistant
Open
SOP & Systems Project
Open
CRM & Automation Build
Open
Full Portfolio Management
Open

Discovery calls are free, 20 minutes, and zero pressure. I'd rather we both know it's a fit before we commit.