The Airbnb dispute and claim kit.
The deadlines, the evidence and 14 copy-paste messages for Airbnb damage claims, refund disputes and unfair reviews.
Instant download: PDF guide, Word templates, Excel tracker. Also opens in Google Docs and Sheets.
Not ready for the full kit? Get the free deadlines cheat sheet, every Airbnb deadline on one page.
Airbnb gives you 14 days after checkout to ask a guest to pay for damage. Miss that and the claim is gone, however good your photos are.
20 pages, PDF. Every deadline, every step, every checklist.
Copy-paste messages for the guest and for Airbnb, in an editable Word file.
A spreadsheet that fills in your Day 14 and Day 30 deadlines for each case.
- Every Airbnb deadline that decides a case, on one page
- Damage claims in nine steps
- What to send in the first hour of a guest complaint
- How to write to the guest, and how to write to Airbnb
- Which reviews Airbnb will remove, and how to file
- Evidence checklists for seven kinds of case
- Who does what when you hand this to a VA
Hosts, co-hosts and property managers on Airbnb, and the VAs who work with them. Written so anyone on the team can open it in the middle of a problem and know what to send next.
I've spent seven years in short-term rental operations, and at the peak I coordinated a cluster of more than 11,576 units. This kit is how I handle damage claims, refund disputes and unfair reviews.
- Every deadline and rule was checked against Airbnb's own help pages on October 4, 2026, and the links are in the guide. Airbnb changes its rules, so open the link before you rely on a number.
- This is general information. It is not legal advice.
- An independent guide, not affiliated with or endorsed by Airbnb.
- For use in your own business. Please don't resell or share the files.
Your portfolio, documented.
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